{"id":17250,"date":"2024-08-07T10:48:48","date_gmt":"2024-08-07T08:48:48","guid":{"rendered":"https:\/\/rapidcircle.com\/?post_type=jetpack-portfolio&p=17250"},"modified":"2024-08-08T10:53:11","modified_gmt":"2024-08-08T08:53:11","slug":"rapid-circle-helps-accounting-firm-redesign-hybrid-work-with-microsoft-teams","status":"publish","type":"jetpack-portfolio","link":"https:\/\/rapidcircle.com\/nl\/portfolio\/rapid-circle-helps-accounting-firm-redesign-hybrid-work-with-microsoft-teams\/","title":{"rendered":"Rapid Circle helpt accountantskantoor bij het vormgeven van hybride werk met Microsoft Teams."},"content":{"rendered":"

Dit succesverhaal is eerder gepubliceerd door Microsoft en kan hier gevonden worden.<\/a><\/p>\n\n\n\n

Lees hieronder hoe wij technologie\u00ebn zoals Teams Phone, Teams Rooms, Copilot en meer inzetten om hybride werk mogelijk te maken, ongeacht waar je werkt.<\/p>\n\n\n\n

Converged Communications onderscheidt de manier waarop we Modern Work benaderen<\/strong><\/h2>\n\n\n\n

Al meer dan 15 jaar zet Rapid Circle vol in op de mogelijkheden van de Microsoft Cloud om zijn klanten te voorzien van oplossingen voor digitale transformatie en modernisering. Een sleutelgebied waarop ze zich richten, is het helpen van klanten bij het vormgeven van werkplekken die meer inclusief, productief en vooruitstrevend zijn door het gebruik van Microsoft Teams. Dit omvat uitgebreidere telefonie-, vergaderzaal- en webinarfuncties die het platform biedt. \" Converged Communications is een aanvulling op ons werk met Microsoft 365 en maakt standaard deel uit van elk klantgesprek,\" zegt Damien Margaritis, Global Solutions Director, Converged Communications bij Rapid Circle. \"Omdat telefonie en realtime media specifieke expertise vereisen, geeft onze afdeling Converged Communications ons net dat concurrentievoordeel bij bredere Modern Work-projecten.\"<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Met ongeveer 600 werknemers in Australi\u00eb, Nederland en India heeft Rapid Circle gezien dat zijn Converged Communications-bedrijf de opdrachten met klanten over de hele wereld heeft uitgebreid. Het deskundige team heeft een bewezen methodologie ontwikkeld om ervoor te zorgen dat elke oplossing aansluit bij zowel de zakelijke behoeften van een klant als zijn organisatieprocessen. Rapid Circle gebruikt door Microsoft gefinancierde workshops om de mogelijkheden van zijn oplossingen te laten zien, gevolgd door ontdekkings- en netwerkbeoordelingen die de ontwerproutekaart informeren. Na de implementatie heeft de partner een team dat zich uitsluitend richt op het garanderen van een hoge mate van acceptatie door alle relevante gebruikers. \"Wanneer je zaken als telefonie en alle vergaderruimten die in een organisatie worden gebruikt, aanraakt, zorgen we ervoor dat we alle tools gebruiken die we tot onze beschikking hebben. We gebruiken bijvoorbeeld virtual reality om de zichtlijnen van camera's, microfoondekking en akoestiek te verifi\u00ebren voordat we overgaan tot fysieke installaties\", aldus Margaritis. \"Op die manier weten we zeker dat onze klanten vanaf dag \u00e9\u00e9n de best mogelijke ervaring kunnen bieden.\"<\/p>\n\n\n\n

\n

\"Omdat telefonie en realtime media specifieke expertise vereisen, geeft onze afdeling Converged Communications ons net dat concurrentievoordeel bij bredere Modern Work-projecten.\"<\/em> – Damien Margaritis Global Solutions Director, Converged Communications, Rapid Circle<\/p>\n<\/blockquote>\n\n\n\n

Stimuleren van innovatie in hybride werk bij SW Accountants & Adviseurs<\/strong><\/h2>\n\n\n\n

SW Accountants & Advisors, een onafhankelijk accountantskantoor met een uitgebreid netwerk in grote Australische steden, onderzocht al mogelijkheden om de kantoorbeleving voor haar team en cli\u00ebnten te verbeteren toen de COVID-19-pandemie toesloeg. Hoewel de organisatie al Microsoft Teams op de apparaten van werknemers had ge\u00efnstalleerd, stond het oude PBX-telefoonsysteem werknemers niet toe om hun werktelefoon vanuit huis te gebruiken. Door Rapid Circle in te schakelen, slaagde SW erin om gedurende de lockdownperiode binnen enkele maanden over te stappen van hun PBX naar Teams Phone. \"Vooral Melbourne was destijds de meest afgesloten stad ter wereld, dus er was een urgente behoefte om een betrouwbare oplossing te bieden nu alle werknemers vanuit huis werkten\", aldus Margaritis. \"Dankzij de overstap naar Teams Phone kon SW afstand doen van het oude telefoonsysteem en hun personeel de vrijheid geven om echt vanaf elke locatie te werken.\u201d<\/p>\n\n\n\n

\n

\"De investering die we hebben gedaan, zorgt ervoor dat we via deze technologie op een zinvolle manier contact kunnen houden met medewerkers en klanten, wat nu in een hybride wereld heel belangrijk is.\" - <\/em>Duane Rogers Director and CEO SW Accountants & Advisors<\/p>\n<\/blockquote>\n\n\n\n

Na het versoepelen van de COVID-19 maatregelen kon SW zich weer concentreren op de transformatie van hun kantoorruimtes, nu met nog meer nadruk op hybride werk, aangezien veel van zijn 300 werknemers thuis zouden blijven werken. Het opbouwen van relaties en connectiviteit staat centraal in de bedrijfsfilosofie van SW, dus is het essentieel dat er interactieve ruimtes gecre\u00eberd worden voor ontmoetingen met klanten en collega's. Voor de vernieuwing van vergaderruimtes in de vestigingen te Melbourne, Sydney, Brisbane en Perth werd Rapid Circle opnieuw aangesteld om audiovisuele techniek en digitale informatieborden te implementeren. Als onderdeel van de strategie werd Teams Rooms toegepast voor de hardware in elk kantoor, dus ongeacht op welke locatie personeel of klanten binnenliepen, alles werkte precies hetzelfde. Hybride werknemers ervaren nu een naadloze, one-touch join wanneer ze op kantoor zijn voor vergaderingen. En wanneer men thuis werkt, kunnen deelnemers elkaar, whiteboards of presentaties tegelijkertijd zien via meerdere displays in vergaderruimtes.<\/p>\n\n\n\n

\"SW<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Het SW-team is buitengewoon tevreden over de manier waarop het Teams Rooms-project vergaderervaringen nieuw leven heeft ingeblazen, waarin Rapid Circle als betrouwbare gids optrad bij het moderniseren en transformeren van het gehele Converged Communications-portfolio van de organisatie. Renee Hyde, Manager bij SW, vatte het samen: \"Ik woon op het platteland en dankzij deze nieuwe vergaderfaciliteiten kunnen we nu beter samenwerken. Voor mensen die liever vanuit huis werken, biedt het ons gelijke kansen om actief aan vergaderingen deel te nemen.\"<\/p>\n\n\n\n

Over het algemeen ondersteunt de oplossing de ambities van het het accountancybedrijf om een flexibelere werkbenadering te realiseren. \"Onze prioriteit ligt bij het bedienen van onze klanten en het behoud van goede werknemers \", aldus Duane Rogers, directeur en CEO bij SW. \"De investering die we hebben gedaan, zorgt ervoor dat we op een zinvolle manier met hen in contact kunnen komen via deze technologie, wat essentieel is in een hybride wereld.\"<\/p>\n\n\n\n

De volgende stap in de evolutie van Converged Communications<\/strong><\/h2>\n\n\n\n

Rapid Circle verwacht dat bestaande Converged Communications-technologie\u00ebn zoals Teams Phone en Teams Room populair blijven binnen Microsoft 365-projecten. Maar Teams Premium introduceert nieuwe functies die klanten enthousiasmeren. \"We merken een toename in de toepassing van Teams Premium bij bedrijven met behoefte aan geavanceerde webinar-functionaliteiten. De komst van de Queues-app, waardoor collega\u2019s gesprekken kan aannemen binnen Teams zelf, zal nog meer organisaties stimuleren om de uitgebreidere opties van Teams Premium te verkennen\", legt Margaritis uit.<\/p>\n\n\n\n

Microsoft Copilot-functies in Microsoft 365 en Dynamics 365 bieden kansen om samen te werken met klanten zoals SW om hun converged communications oplossingen uit te breiden. Rapid Circle ziet bijvoorbeeld mogelijkheden met Copilot Studio om spraakgegevens te gebruiken in interessante scenario's via bots, agent-applicaties of copilot. De partner heeft workshops opgezet om klanten te helpen hun AI-strategie te vormen en de rol van Copilot in hun organisatie te ontdekken. Tegelijkertijd biedt de evolutie van callcenterfuncties in Dynamics 365 Customer Service de mogelijkheid om meer native, in Teams ge\u00efntegreerde oplossingen aan te bieden. \"Wat traditioneel in silo's binnen Converged Communications werd ondergebracht, sijpelt nu door naar Power Platform en Dynamics 365\", zegt Margaritis. \"We kijken ernaar uit om onze klanten te ondersteunen in het gebruik van dit ge\u00efntegreerde aanbod voor verbeterde samenwerking en communicatie.\"<\/p>\n\n\n\n

Wil je meer weten over dit project? Lees hier hoe SW de juiste expertise bij haar klanten brengt, ongeacht de afstand.<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Een case study, gepubliceerd door Microsoft, over hoe Rapid Circle SW heeft geholpen hybride werken vorm te 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