{"id":19704,"date":"2025-02-12T13:03:22","date_gmt":"2025-02-12T12:03:22","guid":{"rendered":"https:\/\/rapidcircle.com\/?post_type=jetpack-portfolio&p=19704"},"modified":"2025-02-12T13:10:59","modified_gmt":"2025-02-12T12:10:59","slug":"rapid-circle-helps-village-roadshow-boost-staff-productivity-and-safety","status":"publish","type":"jetpack-portfolio","link":"https:\/\/rapidcircle.com\/nl\/portfolio\/rapid-circle-helps-village-roadshow-boost-staff-productivity-and-safety\/","title":{"rendered":"Rapid Circle helps Village Roadshow boost staff productivity and safety"},"content":{"rendered":"

Achtergrond<\/h2>\n\n\n\n

From operating one of Australia\u2019s first drive in cinemas in 1954, to becoming the country\u2019s leading entertainment and media companies with 32 sites nation-wide, Village Roadshow is a household name. Among its vast portfolio of ventures is producing and distributing film, alongside offering Australians experiences in cinema, exhibition, and theme parks, including Sea World and Warner Bros. Movie World.<\/p>\n\n\n\n

The nature of the Group\u2019s vast operations makes reliable, always-available communications critical. The company engaged Rapid Circle to improve its cross-site coordination and enhance stakeholder responsiveness with a modern Microsoft Teams Phone solution, designed and delivered to improve productivity and customer experience.<\/p>\n\n\n\n

The Challenge<\/h2>\n\n\n\n

Old enough to watch The Matrix unaccompanied, Village Roadshow\u2019s former 15-year-old communications infrastructure was proving unfit for the business. With an incredibly diverse and dynamic range of brands, Village Roadshow recognised there were inefficiencies and redundancies in its internal communications infrastructure network, which hampered communication within the organisation. It sought to establish a system capable of promoting intelligent and robust communications without the complexity.<\/p>\n\n\n\n

Ben Parker, IT Operations Manager at Village Roadshow said, \u201cnot only was it requiring cumbersome daily restarts, but our handsets operated on six different PABX systems. This complex, legacy environment was costly to maintain, and it wasn\u2019t conducive to providing a reliable service. Our strategic partnership with Rapid Circle came together to improve and streamline the everyday working experience of our staff, introducing Microsoft Teams telephony and a better way to communicate.\u201d<\/p>\n\n\n\n

Oplossing<\/h2>\n\n\n\n

Village Roadshow Group engaged Rapid Circle to replace its legacy platforms, including handsets located at all 32 of Village Roadshow\u2019s cinema sites, introducing Microsoft Teams Phone System to the entire business. Deploying the Microsoft-powered unified communications platform earned the entertainment organisation a centralised voice, video, and messaging platform. In scenarios where existing platforms could not be replaced, Rapid Circle\u2019s approach ensured tight integration, an example being phones supporting guests in Sea World Resort\u2019s more than 400 apartments.<\/p>\n\n\n\n

Outcomes<\/h2>\n\n\n\n

Parker said, \u201cWe\u2019ve secured ourselves a safety net with Rapid Circle. Its competency in Microsoft communications technologies helped us turn an out-of-the-box product into a tailored, trustworthy solution. An integral part of our Microsoft Teams environment, the modern telephony capabilities grant our field, customer service, operations and administrative staff a single phone system, and the ability to make, receive, and transfer calls from anywhere\u201d.<\/p>\n\n\n\n

\u201cPreviously, our main reception phone was so plagued by issues that around half of external callers trying to connect with us were successful. Transfer issues within head office were also a common issue being reported. We\u2019ve managed to resolve these key issues and more with Rapid Circle, resulting in a better experience for our customers and staff alike\u201d.<\/p>\n\n\n\n

Rapid Circle\u2019s approach to the deployment also provided change management support for Village Roadshow employees. This was not only instrumental in completing the telephony project, but also put Village Roadshow Group in a position to get across best practices and reduce the learning curve.<\/p>\n\n\n\n

Key Benefits<\/h2>\n\n\n\n
    \n
  1. Improved User Experience:<\/strong> Staff across the Group have access to a reliable communications infrastructure network; a single phone system for field, customer service, operations and administrative staff to optimise their collaboration.<\/li>\n\n\n\n
  2. Bolstered Customer Experience:<\/strong> External callers are no longer disconnected when trying to reach one of the Group\u2019s brands, driving higher satisfaction before guests even arrive at a venue.<\/li>\n<\/ol>\n\n\n\n

    Collaboration and Innovation<\/h2>\n\n\n\n

    George Stavrakakis, Managing Director for Australia at Rapid Circle, said, \u201cIconic Australian powerhouses \u2013 with long histories and a broad range of output \u2013 typically build their empire so organically, it\u2019s easy for a simple cog such as communication to get lost in their greater machinery. Village Roadshow has certainly exemplified the power of prioritising strategic communications to finetune its well-oiled capabilities. From a reduction in costs associated with IT management, to improved user experience for staff and customers alike, the transformation of its telephony infrastructure is supporting its greater efforts to prioritise productivity and safety at every touchpoint.\u201d<\/p>","protected":false},"excerpt":{"rendered":"

    The company engaged Rapid Circle to improve its cross-site coordination and enhance stakeholder responsiveness with a modern Microsoft Teams Phone solution, designed and delivered to improve productivity and customer experience with Microsoft-powered 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