ABOUT PACT GROUP

Pact Group’s vision is to lead the circular economy through packaging, reuse, and recycling solutions. ASX listed and headquartered in Melbourne, Australia, Pact Group operates over 110 sites; across 15 countries with over 6000 employees; and is continuing to grow.

THE CHALLENGE

Pact Group wanted a broad collaboration and communications tool which offered more than just “meetings” and involved calling and third-party applications – becoming a core Pact Group productivity tool.

In the past, the introduction of new technology and procedures often came with change resistance however there was a strong demand for a product that accommodated a work-from-home and hybrid workability, with full fidelity and secured according to Pact Group requirements.

OUR SOLUTION

A pilot was run at three test sites to determine whether Teams met Pact Group requirements to work from home across multiple locations and in different segments of the business. The pilot was a huge success with the only setback being that other parts of the organisation had not yet started to utilise Teams!

STAGE 1: DEPLOYMENT ACROSS THE BUSINESS

Once the technical aspects of the implementation had been established a rapid adoption program kicked off at different sites across the business with the intent that by December 2020, all users in the business would have adopted Teams.

The adoption program had multiple touch-points for a quick and successful migration to Microsoft Teams. For the first three weeks in June, online training sessions were run by Insync Technology – a Rapid Circle company, with high participation rates ranging from 20-70 people per session. Training sessions covered topics like Teams foundations, Mastering Meetings, Forms, Planner, OneNote, and working on documents collaboratively. Each session was recorded, enabling users to revisit the sessions if they needed to refresh their knowledge on the topics discussed.

STAGE 2: ONGOING TRAINING AND A DEDICATED LEARNING SPACE

In addition to online training, a dedicated learning space was created so that Pact employees could, at any time, access content pieces and ask questions. Our adoption team “sat within” the Pact Teams environment and would post tips and relevant content 3-4 times a week, to get information out there and help people grow and migrate to Teams.

THE OUTCOME

In partnering with our adoption team, Pact Group saw rapid, sustainable change to their business. Pact Group was also able to surpass their expectations and have the entire workforce using Teams by October 2020 – 2 months ahead of schedule.

There is a broad cross-section of usage at Pact Group, from their corporate office staff to manufacturing, field operations, and mobile workers. Pact Group had struggled to get employee buy-in and interest in the past; however, results like these, prove that people will use a solution when they understand how it will benefit them and compliment the way they work. This includes benefits such as facilitating a great work from home experience or building a line of business processes into Microsoft Teams to make employee’s lives easier.

At present, there is a shift for employees to return to the office, with an effort to have 75% to 100% on flexible schedules as State and Federal Governments gradually loosen COVID-19 restrictions. As part of a new hybrid work style, meeting rooms were updated to Microsoft Teams Room systems to support a workforce that had rapidly adopted Teams.

“Panning through all the latest updates can be quite time consuming; it was really helpful having the Insync Technology (a Rapid Circle company) team posting content pieces.”

— Jacob Laurence, Digital Adoption Leader, Pact